Privacy Policy

Mechanical Seal Engineering Pty Ltd (“MSE”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of personal information:

  • Name, job title, and company name

  • Contact details (email address, phone number, postal address)

  • Information provided when you complete forms on our website (e.g., enquiries, quote requests, lead generation forms)

  • Details of products or services you have purchased or enquired about

  • Technical data (e.g., IP address, browser type, pages visited) through cookies and analytics tools

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry, quote request, or subscription form

  • Contact us by phone, email, or social media

  • Purchase or request our products and services

  • Visit and interact with our website (via cookies, analytics, and tracking tools)

We may also collect information from publicly available sources or third parties where relevant to providing our services.

3. How We Use Your Information

We use your personal information to:

  • Provide products, services, and support

  • Respond to your enquiries and requests

  • Improve our services and website experience

  • Send updates, newsletters, and promotional communications (where you have opted in)

  • Meet legal and regulatory obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose it to:

  • Our employees and contractors to deliver services

  • Service providers (e.g., IT, marketing, CRM, payment processors) bound by confidentiality obligations

  • Regulatory authorities, if required by law

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Data may be stored electronically in secure systems located in Australia or overseas (e.g., cloud storage providers).

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve your browsing experience and understand visitor behaviour. You can manage cookies through your browser settings.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To do so, please contact us (details below).

8. Your Consent & Marketing

By submitting your personal information to us, you consent to our collection, use, and disclosure of that information in accordance with this policy.
You can opt out of receiving marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your information, please contact:

Mechanical Seal Engineering Pty Ltd
U8/28 Heath St, Lonsdale, SA, 5169, Australia
Phone: 1300 673 287
Email: sales@mechsealengineering.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update clearly stated.

Last updated: 30/09/2025